BOOKING REQUEST / RENTAL AGREEMENT TERMS AND CONDITIONS- Last Updated: 01 September 2025
BEFORE MAKING A BOOKING REQUEST THROUGH OUR WEBSITE WWW.ALMAFRARENTALS.COM, PLEASE READ THESE BOOKING REQUEST / RENTAL AGREEMENT TERMS & CONDITIONS CAREFULLY. WHEN YOU MAKE A BOOKING REQUEST THROUGH US, THEY ARE DEEMED TO BE ACCEPTED BY YOU.
1 MAKING A BOOKING REQUEST OR ENTERING INTO A RENTAL AGREEMENT
1.1 In these Booking Request Terms we, us, our means ALMAFRARENTALS.COM (GC Marketing) and you, your means the holidaymaker making the booking request. Their, them & owner means the Mobile Holiday Home Supplier.
1.2 Booking request: The Booking Request Terms & Conditions apply to any booking request you make through our Website http://www.almafrarentals.com for use of a mobile holiday home (which we call a Mobile Holiday Home). We call that booking request of a Mobile Holiday Home a Booking Request.
1.3 Rental contract/ Rental agreement / Booking: When you have a booking request confirmed by the Mobile Holiday Home Owner (which we call Mobile Holiday Home Supplier) you are entering into a Rental agreement / Rental contract for a Booking with them and not us. The Rental Contract is for the use of the Mobile Holiday Home. We are not a party to the Rental Contract / Rental Agreement for any booking or any Rental services provided by the Mobile Holiday Home Supplier.
When you have a confirmed Booking request, you must communicate directly with the Mobile Holiday Home Supplier (not us) using their contact
details available on their listing on our Website in relation to any matter relating to or concerning the Mobile Holiday Home Rental Contract and any of their Rental Services. In the future we may replace this method of you communicating with the Mobile Holiday Home Supplier with an online tool, but
we will let you know on our Website if we do this. The Mobile Holiday Home Supplier will be provided with the details of your Booking Request. The terms of your Rental Contract or agreement are provided to us by the Mobile Holiday Home Supplier and these will include for our records:
1.3.1 these Booking Terms;
1.3.1.1 the dates (and time periods) for a Booking during which you will be entitled to use the Mobile Holiday Home (which we call the
Holiday Period);
1.3.1.2 the charges payable by you to the Mobile Holiday Home Supplier, these include rental charges for the details agreed in the rental contract and other supplementary fees such as pet fees, fees for linen, cleaning, high chairs, passes etc.) (which we call the Rental Charges); and
1.3.1.3 the other details specific to your Booking, including the Mobile Holiday Home you have booked and any restrictions or special or
additional conditions notified to you during the Booking process (which we call the Booking Details). This includes for example,
the details contained in the photographs and the Mobile Holiday Home’s description on the Website.
1.4 Booking Request Services: access to our Website to allow you to make a Booking Request with the Mobile Holiday Home Supplier through it (we call this the Booking Request Services).
1.5 Charges: For charges:
1.5.1 we do not charge you for the use of our Booking Request Services;
1.5.2 we may make other charges for Our Other Services (which we call Our Other Services Charges);
1.5.3 we do not collect Rental Charges for the Mobile Holiday Home Supplier; but;
1.5.4 we may collect on behalf of a third party providing Third Party Other Services, charges for those (which we call the Third Party Other
Services Charges).
1.6 Website Terms of Use: Please note that additional terms and policies apply to the use of and access to the Website by you, for example our privacy policy, cookie policy and terms of use that are available on the Website. We may update these from time to time.
1.7 All the legal terms: Before you use the Website, or make a Booking Request, please carefully read these Terms and all other terms of use and polices we refer to within them (including our privacy policy, cookie policy and terms of use on the Website and any other policy that we may bring to your attention when you are making a Booking Request).
1.8 Changes to these Booking Request / Rental Agreement Terms & Conditions: This page was most recently updated on the date that appears at the top of this page. If we update them again, we will post a copy of them on the Website. Any change(s) will take effect 5 days later, or sooner if the change(s) are required by law, regulation or guidance of a government or public body (Effective Time). Please ensure you are looking at the latest version of these Booking Request / Rental Agreement Terms & Conditions before you make a Booking. The modified Booking Request / Rental Agreement Terms & Conditions will not apply to any Bookings made before the Effective Time unless law or regulation requires otherwise.
1.9 These Booking Request / Rental Agreement Terms & Conditions: These booking Booking Request / Rental Agreement Terms & Conditions apply to all booking requests placed after the 01/09/2025. All bookings placed before this date should refer to the previous Booking Terms & Conditions.
1.10 How to read these Booking Request / Rental Agreement Terms & Conditions:
1.10.1 Whenever you see a general phrase followed by words like “include”, “including”, “for example”, “such as” or “in particular” (or anything
similar) the general phrase stays as a general phrase – what follows are just non-exclusive examples of the general phrase.
1.10.2 The bold headings at the start of each paragraph are just there as a “signpost heading” for what the paragraph is about. However, it is what is in the full paragraph itself that counts in terms of these Booking Request / Rental Agreement Terms & Conditions. The signpost paragraph headings should be ignored for the purposes of working out legally what the Booking Request / Rental Agreement Terms & Conditions say or mean.
2 MAKING A BOOKING REQUEST
2.1 To be eligible to make a Booking Request: To be eligible to make a Booking Request:
2.1.1 you must (a) be at least 18 years of age, or (b) older if the Mobile Holiday Home’s listing on the Website says so (this may be due to the
rules of the site that the Mobile Holiday Home sits on) and have the legal capacity to enter into legally binding agreements;
2.1.2 you must register with us on our Website by providing your full name, telephone number, email address and any other information that we may request in order to process your registration; and
2.1.3 you must possess a valid payment method in Great British Pounds for payment to the Mobile Home Supplier unless otherwise agreed in advance. Payment methods can be checked by contacting the mobile holiday home supplier directly.
2.2 What you confirm: By submitting a Booking request to us, you confirm that everything in paragraph 2.1 is true and accurate and you and the Guests agree to these Booking Terms.
2.3 What making a Booking request means: By making a Booking request through us you are making an offer to:
2.3.1 allow us to send your booking request details to the Mobile Holiday Home Supplier;
2.3.2 enter into a Rental Contract with the applicable Mobile Holiday Home Supplier in relation to the Mobile Holiday Home you have selected;
2.3.3 enter into any contracts for Third Party Other Services that you have chosen to purchase;
2.4 The Booking request process: You make a Booking request by submitting your Booking request details to us via the Booking request on the chosen Mobile Holiday Home. Any Booking request is subject to availability. It is the responsibility of the Provider of the Mobile Holiday Home to keep the availability of their Mobile Holiday Home as up to date as possible for consumers browsing their listing on our Website, but it may not show live availability at times. If you have any special requests for the Mobile Holiday Home Supplier include them in your Booking request and they will be passed onto the Mobile Holiday Home Supplier. We cannot guarantee that they will be met and we will have no liability to you if they are not.
2.5 The Booking acceptance process: Provided the Mobile Holiday Home Supplier has availability for your chosen dates, the Mobile Holiday Home Supplier has 48 hours to accept or reject your Booking request. If the Mobile Holiday Home Supplier tells us they have accepted it, we will record the booking details for our own records to enable a valid online check in to commence. If the Mobile Holiday Home Supplier doesn’t accept your booking request, you will receive an email with to say that your booking request wasn’t confirmed.
2.6 When your Booking is confirmed and when contracts are formed between yourself and the Mobile Holiday Home Supplier: When the Mobile Holiday Home Supplier sends written confirmation to you outlining the booking details and confirmation of deposit payment.
2.7 Your responsibility to check the Booking Confirmation: Please check all the details in your Booking Confirmation promptly after receiving the Booking Confirmation. If you notice you have made a mistake, immediately contact the Mobile Holiday Home Supplier who may or may not be able to amend your Booking for you. The Mobile Holiday Home Supplier may charge you additional costs for amending your Booking; discuss this with them.
2.8 Restrictions on Holiday Periods: There may be some restrictions on Bookings such as maximum holiday periods or minimum holiday periods. The maximum holiday period for any Booking is generally 28 consecutive days. However, certain Mobile Holiday Homes may have a shorter maximum which will be stated on the relevant Mobile Holiday Home description page on our Website. Certain Mobile Holiday Homes may only be available for Bookings of a minimum holiday period. Again, this will be stated on the relevant Mobile Holiday Home description page on our Website.
3 OUR ROLE AND SCOPE OF OUR LIABILITY
(SEE ALSO PARAGRAPH 16 “WHAT WE ARE AND ARE NOT LIABLE FOR”)
3.1 Our promises to you: We will perform the Booking Request Services using reasonable care and skill.
3.2 Who we are in this process: To be clear:
3.2.1 we act solely as an advertising platform for each Mobile Holiday Home Supplier advertising their Mobile Holiday Home that appears on the Website. We do not own any of the Mobile Holiday Homes. It is the Provider of the Mobile Holiday Home who supplies you with the Rental Services;
3.2.2 we act on behalf of ourselves in supplying you with the Booking Request Services.
3.3 Exclusion of liability: Our obligations to you are limited to those in connection with the Booking Request Services. Accordingly, we accept no liability for any defects or unavailability of Rental Services, the Mobile Holiday Home or any other problems with your holiday. Your rights under these Terms and the Rental Contract for issues with Rental Services, a Mobile Holiday Home or your holiday are only against the Mobile Holiday Home Supplier (unless we have done something wrong in relation to the Booking Request Services).
3.4 Descriptions on the Website: The Mobile Holiday Home related descriptions on the Website, and any accreditations or rating (if any) are created or inserted by each Mobile Holiday Home Supplier. We do not independently verify them and we are not responsible for any inaccuracies or errors in them. The descriptions include details of the Mobile Holiday Home and Rental Services including photos, the facilities available at the Mobile Holiday Home and maximum occupancy numbers. The Mobile Holiday Home Supplier will let you know if they discover a serious mistake or error relating to this information and a Booking that you have already made. If in relation to a Booking you have made, you are unhappy with any information relating to a Mobile Holiday Home or the Rental Services as you believe there are inaccuracies or errors in it please contact the Mobile Holiday Home Supplier and follow the complaints procedure set out in paragraph 17. Some of the content on the Website is created by and about third parties. Those third parties are responsible for that content.
3.5 When services become unavailable or restricted: Unfortunately, sometimes some services or equipment (including Rental Services provided by a Mobile Holiday Home Supplier or other third parties) or facilities (including amenities or attractions nearby) in relation to a Mobile Holiday Home, which are detailed on our Website, may become unavailable or be restricted. As this is outside of our control, we do not accept any responsibility for any changes, unavailability or restrictions of these things. If such services, equipment or facilities are not provided in circumstances when you have paid additional amounts for them to us, or directly to the Mobile Holiday Home Supplier, please follow the complaints procedure set out in paragraph 17.
4 CHARGES AND PAYMENT
4.1 What we tell you about the charges and when: Before submitting your Booking request to us, you will be presented with a Total amount for the selected booking period. You will also see the required deposit to reserve and any other charges applicable to this booking request by the Mobile Holiday Home Supplier on the Mobile Holiday Home listing page.
4.1.1 Reservation Deposits. Reservation deposits paid to the mobile holiday home supplier are classed as non-refundable, unless otherwise agreed in writing in advance between yourself and the mobile holiday home supplier.
4.1.2 any additional charges quoted during the Booking process when you make your Booking, for example, pet charges and other services you
have purchased which may be part of the Rental Services and therefore part of the Rental Charges owed to a Mobile Holiday Home Supplier;
or which may be part of Our Other Services .
4.2 What we tell you about the Reservation Deposit and the Balance: We will only tell you the details which are presented on the Mobile Holiday Home Listing page supplied by the mobile holiday home supplier. All other queries relating to the reservation deposit or balance should be discussed between yourself and the mobile holiday home supplier.
4.3 Breakages Deposit: Each Mobile Holiday Home Supplier charges a breakages deposit, which will be charged directly by the Holiday Home Supplier at the value indicated on the listing.
4.3.1 the holiday home owner will collect the breakages deposit from you directly on or before your arrival date ;
4.3.2 Upon inspection of the Mobile Holiday Home, the Mobile Holiday Home Supplier will return the breakages deposit within the timeframe agreed between yourselves. The Mobile Holiday home Supplier will issue the refund of the breakages deposit in accordance with the amounts paid. Where damage or neglect has been identified, this will be an amount less any claimed amount value;
4.3.3 if you do not agree with the Claimed Amount please contact us with your reasons and we will act as intermediary. We do not deal with
complaints or claims concerning the breakages deposit and who it is paid to (albeit we can in our absolute discretion choose to get
involved, and you will cooperate with us if we do);
4.3.4 if your breakages deposit is not enough to cover any damage or loss you will be responsible for meeting the additional costs and
expenses.
5 GIFT VOUCHERS
Gift vouchers: If we offer gift vouchers in the future we will update these Booking Terms to explain how to order and pay for them, the timing of
receiving them, the denomination(s) that they will be available in, how long they will be valid for and how to redeem them amongst other matters.
6 YOUR RESPONSIBILITIES
6.1 Information you provide: You must make sure that all the information you provide in connection with your Booking request, including all Booking Details, are true, accurate, current and complete.
6.2 Your responsibility for transactions made under your name or account: You accept full financial and other responsibility for all transactions made under your name or account that you hold with us.
6.3 Your promises to us and to the Mobile Holiday Home Supplier: You promise to the Mobile Holiday Home Supplier that before, during and after the Holiday Period:
6.3.1 the number of people and pets occupying the Mobile Holiday Home will not exceed the number stated in the Booking request and Rental Agreement between yourself and the Mobile Holiday Home Supplier ;
6.3.2 you cannot arrange for additional visitors to come to the Mobile Holiday Home or hold events (such as parties, celebrations or meetings) at the Mobile Holiday Home without obtaining the written consent of the Mobile Holiday Home Supplier in advance;
6.3.3 the Mobile Holiday Home will be used solely for the purpose of a holiday or private accommodation by you and your Guests and will not be used for any commercial or business purpose. To be clear, you and your Guests are not permitted to use the Mobile Holiday Home as private
accommodation for work or business trips;
6.3.4 you will (and you will ensure that your Guests will) show all due consideration and respect for the Mobile Holiday Home Supplier, their
representatives, neighbours, persons on any site the Mobile Holiday Home is on and other persons or parties that have a connection with
the Mobile Holiday Home. This includes refraining from abusing your right to use the Mobile Holiday Home or Rental Services or participating
in any illegal, dangerous, offensive, inappropriate, violent or anti-social behaviour towards such people;
6.3.5 you will (and you will ensure that your Guests will) use the Mobile Holiday Home and Rental Services lawfully, will not abuse or damage any facilities provided as part of the Rental Services and will comply with any health and safety or other policies or instructions notified to you
by us or the Mobile Holiday Home Supplier in connection with the Mobile Holiday Home, the site it is on or Rental Services;
6.3.6 you will not smoke in the Mobile Holiday Home if it’s prohibited by law or regulation or if it isn’t, unless the Provider of the Mobile Holiday Home has consented in writing to you doing so. All Mobile Holiday Homes are otherwise non-smoking;
6.3.7 you will allow the Mobile Holiday Home Supplier or any representative of theirs (including any tradespeople) to access the Mobile Holiday
Home at any reasonable time during the Holiday Period provided the Mobile Holiday Home Supplier provides you with reasonable advance
notice (except where the Mobile Holiday Home Supplier requires access to the Mobile Holiday Home due to an emergency, for example, if
repairs need to be carried out or the Mobile Holiday Home Supplier becomes aware that you have breached, or has reasonable suspicion to
believe that you will breach these Terms);
6.3.8 you will keep the Mobile Holiday Home and all furniture, utensils, equipment, fixtures and fittings in or on the Mobile Holiday Home in the same state of repair and condition as at the start of the Holiday Period and you will ensure that at the end of your Holiday Period the Mobile Holiday Home is left in the same state of order and cleanliness in which it was found. The Mobile Holiday Home Supplier may charge you for any additional, reasonable charges for professional cleaning after the end of your Holiday Period where you have failed to comply with
this paragraph. These charges are necessary in order to return the Mobile Holiday Home to its original state of cleanliness and tidiness for
future bookings by other customers;
6.3.9 you will report as soon as possible to the Mobile Holiday Home Supplier (or to their representative) any breakages or damage caused by you or your Guests during the Holiday Period. Without affecting any other remedies that the Mobile Holiday Home Supplier has under the Rental Contract, you promise to fully reimburse the Mobile Holiday Home Supplier for the cost of replacement or repair for such breakages or
damage;
6.3.10 you will arrive at the Mobile Holiday Home no earlier than the time confirmed with the Mobile Holiday Home Supplier on the first day of your Holiday Period and you will vacate the Mobile Holiday Home by no later than the time confirmed by the Mobile Holiday Home Supplier on the last day of your Holiday Period) or any other times as otherwise agreed with the Mobile Holiday Home Supplier in writing;
6.3.11 you will not allow any person other than you and your Guests to use the facilities and amenities of the Mobile Holiday Home without the
express permission of the Mobile Holiday Home Supplier;
6.3.12 you will provide the Mobile Holiday Home Supplier with any information that is reasonably requested from you or your Guests;
6.3.13 you will keep the location of all keys/access cards for the Mobile Holiday Home and the site it is on (if applicable), which the Mobile Holiday Home Supplier shall provide you, confidential and return all of them and other access mechanisms at the end of your Holiday Period to the location requested by the Provider of the Mobile Holiday Home. The Provider of the Mobile Holiday Home may make such communications
through us in the future; and
6.3.14 you will notify all Guests before the Holiday Period starts of your and their obligations under this paragraph 6.3.
6.4 Your responsibility for Guests: You will be responsible for all Guests staying at the Mobile Holiday Home and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.
6.5 Your responsibility for travel and health documentation: You will be responsible for ensuring that you, your Guests and any pets have the relevant travel and health documents and requirements needed for visiting the country in which a Mobile Holiday Home is located. These include any passport or other identification documents, visa requirements and, in the case of pets, any vaccines or microchips. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.
6.6 Your responsibility to comply with the law: You will be responsible to ensure that you and your Guests comply with applicable laws.
6.7 Failure to comply with anything in this paragraph 6: If you or any Guest fails to comply, or is likely to fail to comply, with any of the requirements set out in this paragraph 6, the Mobile Holiday Home Supplier (or their representative) may refuse to allow you and your Guests to enter and stay at the Mobile Holiday Home or can require you and your Guests to leave the Mobile Holiday Home before the end of the Holiday Period. In either case, you will be treated as having broken the terms of the Rental Contract and your Booking will be cancelled by the Mobile Home Supplier. In these circumstances, you will not receive a refund of any of the paid amounts and neither we or the Mobile Holiday Home Supplier shall be responsible for any other costs and expenses you have to pay due to you not being able to stay in the Mobile Holiday Home, such as the cost of finding any alternative accommodation or making alternative travel arrangements. This may also affect our decision as to whether or not to accept any future Booking Requests from you.
7 A PROVIDER OF A CARAVAN’S RESPONSIBILITIES
7.1 A Mobile Holiday Home Supplier’s promises to you: A Mobile Holiday Home Supplier will:
7.1.1 perform the Rental Services using reasonable care and skill;
7.1.2 provide an accurate description of the Mobile Holiday Home, and as soon as reasonably possible; tell you of any changes that would make it inaccurate (other than to a minor or non-material extent) in relation to a Booking that you have made using your contact details or through
the Website;
7.1.3 subject to the exceptions in paragraph 6.3.6, ensure that the Mobile Holiday Home is vacant, not make any use of the Mobile Holiday Home and ensure that you and your Guests have exclusive access to it for the full period of the Holiday Period unless the Mobile Holiday Home Supplier is entitled to refuse you and your Guests access to or requires you to leave the Mobile Holiday Home in accordance with paragraph 6.7;
7.1.4 ensure that the Mobile Holiday Home is properly maintained, clean, tidy and in good repair at the start of the Holiday Period;
7.1.5 ensure that the they as the Mobile Holiday Home Supplier, and the Mobile Holiday Home will comply with all applicable laws and regulations, in particular, relating to fire, health and safety and data protection;
7.1.6 ensure that they as the Mobile Holiday Home Supplier has the right to provide the Rental Services, let the Mobile Holiday Home and otherwise enter into the Rental Contract with you;
7.1.7 maintain, at the their (Mobile Holiday Home Supplier’s) expense and with a reputable insurance company, insurance policies to meet the Mobile
Holiday Home Supplier’s liabilities under the Rental Contract with you;
7.1.8 co-operate with you on all matters relating to the Rental Contract, including providing the Rental Services and processing any refunds that
may be due to you;
7.1.9 provide Mobile Holiday Home access details to you (including all cards and access codes) so you can make use of the Mobile Holiday Home.
for the Holiday Period and ensure that suitable arrangements are in place for you to collect and return the keys/access cards for the Mobile
Holiday Home;
7.1.10 show all due consideration and respect to you and your Guests including refraining from any dangerous, offensive, inappropriate, violent or anti-social behaviour towards you and your Guests;
7.1.11 comply with the terms of the Rental Contract agreed between yourselves;
7.1.12 respond to queries, complaints and problems which arise during or after the Holiday Period and use best efforts to resolve; and
7.1.13 if VAT forms part of the Total Charges, provide you with a VAT invoice if you request one in writing.
8 PETS
8.1 Allowance for pets and extra charges: Pets are only allowed at a Mobile Holiday Home where this is expressly stated in the applicable Mobile
Holiday Home description on the Website. There may be an additional charge for bringing pets, which you will be notified of at the time of Booking.
8.2 Pets in a Mobile Holiday Home when they are not allowed: If a pet is taken to a Mobile Holiday Home that does not allow pets, or the stated number/size of pets is exceeded, the Mobile Holiday Home Supplier (or their representative) has the right to refuse to allow you and your Guests to enter or stay in the Mobile Holiday Home; and/or ask you and your Guests to leave the Mobile Holiday Home before the end of the Holiday Period; and you must comply. If the Mobile Holiday Home Supplier exercises either of these rights, the Mobile Holiday Home Supplier may end the Rental Contract in accordance with paragraph 11.
8.3 Damage by pets, traces of pets – and extra charges: You will be responsible for all damage caused by your and/or your Guests’ pets. For any pets allowed in the Mobile Holiday Home, you should remove all traces (inside and outside) from the Mobile Holiday Home of pet occupation before you and your Guests vacate the Mobile Holiday Home at the end of the Holiday Period. The Mobile Holiday Home Supplier may make an additional, reasonable charge for professional cleaning after your Holiday Period due to any pets that have stayed at the Mobile Holiday Home.
8.4 Pet rules: Unless you have written permission from the Provider of the Mobile Holiday Home, you must not allow pets on beds or on the other furniture within the Mobile Holiday Home. Pets must not be left alone in the Mobile Holiday Home (which includes any outside areas) at any time.
8.5 Breaking the pet rules and ending the Rental Contract: If you break the terms of paragraphs 8.3 or 8.4, the Mobile Holiday Home Supplier (or their representative or us on their behalf) may notify you that you have broken those terms and if you continue to do so may end the Rental Contract and require you and your Guests to leave the Mobile Holiday Home before the end of the Holiday Period.
8.6 Registered assistance dogs: Registered assistance dogs are allowed in all Mobile Holiday Homes featured on our Website, even where the property description states that pets are not allowed, provided that you comply with the provisions in paragraph 8.3. You must notify the Mobile Holiday Home Supplier of the intended presence of any assistance dogs before Booking.
8.7 Allergy to animals: If you or your Guests have an allergy to animals, please be aware that we and a Mobile Holiday Home Supplier cannot guarantee that an assistance dog, or other animals, have not stayed in a particular Mobile Holiday Home recently. We, and the Mobile Holiday Home Supplier, cannot accept responsibility for any health condition which may occur as a result of any animals having been present in a Mobile Holiday Home. It is your responsibility to make specific enquiries of the Mobile Holiday Home Supplier before making a Booking through us if you or your Guests have an allergy. For their contact details see section 20 (Mobile Holiday Home Supplier) below.
9 AMENDING, CANCELLING OR TRANSFERING A BOOKING AFTER A BOOKING CONFIRMATION
9.1 Amending a Booking after the Booking Confirmation: If you would like to amend your Booking, please contact the Mobile Holiday Home Supplier. The Mobile Holiday Home Supplier may or may not agree. The Mobile Holiday Home Supplier may request that additional Rental Charges or administration charges are payable.
Please ensure you have written confirmation of any amendment.
9.2 Cancelling a Booking because you have changed your mind: If you change your mind after you have agreed to rent Mobile Holiday Home:
9.2.1 you are not entitled to cancel any agreed rental Contract for a particular Booking and obtain a refund for the paid amount as the Mobile Holiday Home Supplier may have rejected other bookings for the same period; However, we ‘may’ act as intermediary between yourself and the Mobile Holiday Home Supplier (dependant on the circumstances) to see if we can find a mutually beneficial agreement to cancel the booking contract for both parties.
9.2.2 you may be entitled to a refund of any paid amounts to the Mobile Holiday Home Supplier in certain situations in accordance with paragraph 10.
9.3 Transferring a Booking: You may not transfer your Rental Contract or a Booking Contract to another person.
10 YOUR RIGHTS TO END A RENTAL CONTRACT
10.1 Your rights to end a Rental Contract other than where you change your mind (as outlined in paragraph 9.2): You may immediately end a Rental Contract with the Mobile Holiday Home Supplier:
10.1.1 if the Mobile Holiday Home Supplier has committed a serious breach of its obligations to you as set out in these Booking Request Terms; or
10.1.2 if the Mobile Holiday Home Supplier has told you about a material error in Booking Details or a significant error in the description of the
Rental Services relating to your Booking and you tell the Mobile Holiday Home Supplier that you do not wish to proceed.
10.2 What refunds you are entitled to if you end a Rental Contract in these circumstances: If you end a Rental Contract for a reason in paragraph
10.1.1 or 10.1.2 then the Mobile Holiday Home Supplier will refund to you any amounts you have already paid for the Booking.
10.3 Enhanced cancellation terms: By booking through the Website, you benefit from the following enhanced cancellation terms:
10.3.1 The Mobile Holiday Home Supplier will refund to you the amounts that you have already paid for the Booking and, other than in relation to Travel Restrictions (where you shall not be entitled to this amounts from the Provider of the Mobile Holiday Home), subject to 10.3.2 below:
10.3.1.1 Fraudulent Listing: the Provider of the Mobile Holiday Home does not own or manage the Mobile Holiday Home and has no right to let it to you, or the Mobile Holiday Home does not actually exist or the Mobile Holiday Home is not permitted to be rented;
10.3.1.2 Misrepresented Mobile Holiday Home: the Mobile Holiday Home has Significant Material Differences or Defects compared with its
description on the Website, and: (i) you are unable to rent the Mobile Holiday Home as intended; (ii) you describe and provide photographic
evidence of the Significant Material Differences or Defects; and (iii) you notify us of this condition no later than the first day of your Booking. The meaning of “Significant Material Differences or Defects” shall be determined in our sole discretion and, among other exceptions, it shall not cover cleanliness of the Mobile Holiday Home; minor maintenance issues with the Mobile Holiday Home; minor differences in the Mobile Holiday Home advertised and the actual Mobile Holiday Home; the presence or availability of local attractions; or maintenance issues with amenities or services.
10.3.2 You are not entitled to the refund referred to at 10.3.1 if:
10.3.2.1 the Provider of the Mobile Holiday Home offers you an alternative Mobile Holiday Home, which you accept; or
10.3.2.2 where you make a chargeback claim to your credit or debit card issuer (as you have then been paid through this route).
10.3.3 To make a claim under clause 10.3, you must take the following steps within the time periods described below:
10.3.3.1 for Park Closure please contact the Mobile Holiday Home Supplier. The Provider of the Mobile Holiday Home is obliged to cancel your booking and initiate a full refund to you for all amounts paid. If the Mobile Holiday Home Supplier refuses to comply with your request please contact us via email at contact@almafrarentals.com so we can act as intermediary;
10.3.3.2 for Fraudulent Listing, Misrepresent Mobile Holiday Home or Denied Entry to the Mobile Holiday Home please inform us of the problem no later than the first day of your Booking by contacting us at contact@almafrarentals.com and provide a detailed description of the circumstances surrounding your claim;
10.3.3.3 If the issue is due to fraudulent activity, you must obtain a police crime reference number/case number in relation to such issue and include it within the complaint.
10.4 Your consumer rights: You have certain legal rights as a consumer under the law and nothing in these Booking Terms affects these legal rights. Advice about your legal rights in relation to the services we or a Mobile Holiday Home Supplier provide is available from your local Citizens’ Advice Bureau or Trading Standards office. For detailed information please visit the Citizens Advice website http://www.adviceguide.org.uk or call 03454 04 05 06.
11 A PROVIDER OF A CARAVAN’S RIGHTS TO CANCEL YOUR BOOKING OR END A RENTAL CONTRACT
11.1 A Mobile Holiday Home Supplier’s rights to end a Booking or Rental Contract (no refund): Without affecting any other right or remedy available to a Mobile Holiday Home Supplier, they may cancel your Booking or bring to an end a Rental Contract if:
11.1.1 you do not make any payment when it is due;
11.1.2 you fail to perform or comply with any of your obligations (when the Mobile Holiday Home Supplier considers your failure to be serious or important) contained in the Rental Contract or these Booking Terms, including if you or your Guests do not comply with the obligations set
out in paragraph 7, you do not comply with the applicable rules on pets in accordance with paragraph 8 or you are declared bankrupt, make
any arrangement with or for the benefit of your creditors, are unable to pay your debts or have a county court administration order made
against you.
11.2 Consequences if a Booking or Rental Contract ends in the circumstances of paragraph 11.1: If a Booking or Rental Contract ends for any of the reasons in paragraph 11.1, then you will not be entitled to any refund of any payments made or other charges that you have paid in connection with your Booking. Also, neither we nor the Mobile Holiday Home Supplier shall be responsible for any other costs or expenses you have to pay due to this (such as the cost of finding any alternative accommodation or making alternative travel arrangements).
12 EVENTS OUTSIDE THE PROVIDER OF A CARAVAN’S REASONABLE CONTROL
12.1 Force majeure leading to cancellation: The Mobile Holiday Home Supplier has a right, to end the Rental Contract and cancel your Booking if an event occurs beyond the Mobile Holiday Home Supplier’s reasonable control (which is what we call an “Unexpected Event”). Examples of
Unexpected Events include any law, guidance or action taken by a national or local government or public authority or any consequences of
them; a fire or accident; epidemic or pandemic; act of God, flood, adverse weather conditions or other natural disaster, or any other event of
any nature which prevents or is likely to prevent you and your Guests from staying at the Mobile Holiday Home for some or all of the Holiday
Period or from a Mobile Holiday Home Supplier complying with its obligations under its Rental Contract with you.
12.2 Consequences of a cancellation under paragraph 12.1: If an Unexpected Event happens that results in your Rental Contract being cancelled by a Mobile Holiday Home Supplier the Mobile Holiday Home Supplier will refund to you the payments already made minus any cost and expense the Mobile Holiday Home Supplier reasonably incurred in providing you with the Rental Services up to the date of termination. After providing you with this amount the Mobile Holiday Home Supplier shall have no further responsibility to you in relation to your original Booking.
13 OTHER CONSEQUENCES OF A RENTAL CONTRACT ENDING FOR WHATEVER REASON
13.1 Consequences of a Rental Contract ending: If the Rental Contract ends during or at the end of the Holiday Period, you must:
13.1.1 leave the Mobile Holiday Home together with all Guests as soon as possible;
13.1.2 notify the Mobile Holiday Home Supplier that you and your Guests have left the Mobile Holiday Home and, if relevant, the reasons for doing so; and
13.1.3 return the keys/access cards to the location instructed by the Mobile Holiday Home Supplier.
13.2 Consequences of your decision to leave the Mobile Holiday Home before the end of the Holiday Period: If you leave the Mobile Holiday Home before the end of the Holiday Period of your own accord (and not due to an Unexpected Event or because you have ended the Rental Contract with one of your rights under paragraph 10.1) no refunds for any payments are payable.
14 INSURANCE
Some important advice: You are strongly advised to take out travel insurance with a reputable provider before booking to cover your Booking. If you do not do this then you are strongly advised at least to take out travel insurance with a reputable provider before departing for your holiday. Any insurance should ideally cover you for the total cost of your Booking (and your stay if that is different). It is your responsibility to check that your insurance cover is sufficient for your own purposes and any likely risks that may affect you or your holiday.
15 WHAT WE ARE AND ARE NOT LIABLE FOR
(SEE ALSO PARAGRAPH 3 ‘“OUR ROLE AND SCOPE OF OUR LIABILITY”)
15.1 What we are always responsible for: We do not exclude or limit in any way our responsibility to you where it would be unlawful to do so.
15.2 We have no responsibility in connection with your Rental Contract with the Mobile Holiday Home Supplier: As we are solely an advertising platform for the Mobile Holiday Home Supplier the rental contract and any rental agreements are between you and the Mobile Holiday Home Supplier. We are not responsible to you or any of your Guests under or in connection with the Rental Contract for any acts or failure to act by the Mobile Holiday Home Supplier including the suitability and performance of the Rental Services and the Mobile Holiday Home.
15.3 Our further responsibility (and otherwise):
15.3.1 We are responsible to you for the safe use of our website – Almafrarentals.com.
15.3.2 Apart from the responsibilities under paragraphs 15.1 and 15.3.1, we do not give you the benefit of (i.e. we disclaim) any and all other
promises, warranties, conditions, or representations relating to any Booking Terms, any Booking Contract and any Rental Contract or
otherwise, whether express, implied, oral or written, to the fullest extent that we are able to do so under applicable law.
15.3.3 Apart from the responsibilities under paragraph 15.1 (where we have unlimited liability), we have no liability to you.
16 PROVIDER OF A CARAVAN’S LIABILITY
16.1 What a Mobile Holiday Home Supplier is always responsible for: A Mobile Holiday Home Supplier does not exclude or limit in any way their
responsibility to you where it would be unlawful to do so.
16.1.2 A Mobile Holiday Home Supplier is responsible for ensuring they have the correct documents, annual checks and licenses in place to be place to be able to offer their Mobile Holiday Home to you. This can include (but is not limited to): gas checks, electrical checks, public liability insurance, fire risk assessments, operating licenses, business formation & tax obligations.
16.2 A Mobile Holiday Home Supplier’s responsibility is limited to ‘foreseeable’ losses: Where a Mobile Holiday Home Supplier is responsible to
you, they shall not be responsible to you for any losses unless they are a ‘foreseeable’ consequence of the Mobile Holiday Home Supplier’s
failure to comply with a term of the Rental Contract. Losses are ‘foreseeable’ where they were contemplated by the Mobile Holiday Home
Supplier at the time they accepted a booking request.
16.3 Personal Belongings and Injury: You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left at the Mobile Holiday Home entirely at your and their own risk. A Mobile Holiday Home Supplier accepts no liability for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by the Mobile Holiday Home Supplier’s negligence.
16.4 Services for personal use only: Our website is available for your personal, private and non-commercial use only. You may not offer for resale any Services without the written permission of the person(s) who is providing you with those services. To be clear, you and your Guests are not permitted to use the Mobile Holiday Home as private accommodation for work or business trips.
16.5 Wi-Fi and Phone Reception: The Mobile Holiday Home Supplier cannot (and does not) guarantee a phone signal or the speed of any broadband at the Mobile Holiday Home (or what you will be able to download or stream whilst there). Connections can be difficult, slower, limited or not available in certain areas of Spain or at certain times. If the description of the Mobile Holiday Home does not state that Wi-Fi is included it is not.
If the description of the Mobile Holiday Home states that Wi-Fi is included, the Mobile Holiday Home Supplier is responsible for ensuring that WiFi has been set up at the Mobile Holiday Home only.
16.6 CCTV: We are aware that many caravan owners, and the sites they sit on, use CCTV systems for the safety and security of their caravans, site
and guests. You may be notified that CCTV is in operation at the Mobile Holiday Home and/or on site. If required, please contact the Mobile Holiday Home Supplier for details such as the purpose of any CCTV belonging to the Mobile Holiday Home, the data being processed and how long any footage is retained for if this information is not already apparent at the Mobile Holiday Home or in the information you have seen or received about the Mobile Holiday Home.
16.7 Neither us or the Mobile Holiday Home Supplier shall be held liable for building work noise or disruption coming from neighbouring caravans, sites, roads or other land.
17 COMPLAINTS
17.1 Complaints generally: If the complaint is about:
17.1.1 Our Website, we shall deal with it on our own behalf.
17.1.2 The Rental Services or the Mobile Holiday Home, the Mobile Holiday Home Supplier shall deal with it for itself as it relates to the Rental
Contract between you and the Mobile Holiday Home Supplier; contact the Mobile Holiday Home Supplier in the manner set out in paragraph
20; We do not manage complaints arising under paragraphs 17.1.2.
17.2 Making a complaint about the Mobile Holiday Home: If you have a complaint about the Mobile Holiday Home or the Rental Services contact the relevant Mobile Holiday Home Supplier (or their representative locally) as soon as possible (and during the Holiday Period) because your Rental Contract is directly with the Mobile Holiday Home Supplier (and not us). This will give you and the Mobile Holiday Home Supplier the best opportunity to resolve your complaint during the Holiday Period (and will hopefully assist in any issue, loss or damage either not being suffered or it being reduced). Failure to contact the Provider of the Mobile Holiday Home in this way could affect any future complaint or claim for alleged loss or damage suffered. If you have a complaint about the Mobile Holiday Home or Rental Services and do not do this, you must contact the relevant Mobile Holiday Home Supplier when you return home. You can contact the Mobile Holiday Home Supplier using the contact details provided by the mobile Holiday Home Supplier. We do not deal with any complaints concerning the Mobile Holiday Home or Rental Services and we are not liable for them.
17.3 Your legal rights: Nothing in this Complaints paragraph 17 affects your legal rights or any right you may have to bring legal proceedings against a Mobile Holiday Home Supplier under a Rental Contract.
17.4 Contact details: For contact details for us or the Provider of the Mobile Holiday Home, please see paragraph 20.
18 OTHER IMPORTANT TERMS
18.1 Electronic communications: You agree to receive communications from us and a Mobile Holiday Home Supplier electronically and that electronic communications will satisfy any legal requirement for communications to be in writing. Where these Booking Request Terms say something is ‘in writing’ or similar, it includes by electronic communications.
18.2 Transferring Rental Contract and Booking Contract: Under unique situations a Mobile Holiday Home Supplier may transfer their rights and obligations under the Rental Contract to a purchaser or leasee of the Mobile Holiday Home (New Provider) or to a member of the same group of companies as itself (Provider Group Company). The New Provider or Provider Group Company (as applicable), and not the Mobile Holiday Home Supplier, will be responsible for performing the Mobile Holiday Home Supplier’s rights and obligations under the Rental Contract from the date of transfer. We may transfer our rights and obligations under the Booking Contract to a member of the same group of companies as ourselves (UK or Spanish Group Company). The UK or Spanish Group Company, and not us, will be responsible for performing our rights and obligations under the Booking Contract from the date of transfer. The Mobile Holiday Home Supplier or we (as applicable) will inform you of all transfers of this nature.
18.3 You have no similar rights to transfer a contract.
18.4 No third party rights: Each Rental Contract is between you and the relevant Mobile Holiday Home Supplier. No other person shall have any rights to enforce any of the terms of each respective contract.
18.6 Separate paragraphs: Each of the paragraphs of these Booking Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.7 Waiting to enforce a right: If a Mobile Holiday Home Supplier does not insist immediately that you do anything you are required to do under these Booking Request Terms, or if a Mobile Holiday Home Supplier delays in taking steps against you in respect of you breaking a term of a Booking Contract or Rental Contract, that will not mean that you do not have to do those things and it will not prevent a Mobile Holiday
Home Supplier (as applicable) taking steps against you at a later date. For example, if you miss a payment and they do not chase you but continue to provide their Services, they can still require you to make the payment at a later date.
18.8 The law that applies to all this: Any Booking Contract and Rental Contract between yourself and the Mobile Holiday Home Supplier (and all the relevant Booking Terms within them) are governed by English law.
18.9 If you, we or a Mobile Holiday Home Supplier ever need to go to court: You can bring legal proceedings in respect of any Booking Contract or Rental Contract in the English courts.
18.10 Resolving disputes without going to court: Alternative dispute resolution is where an independent body considers the facts of a dispute and aims to settle it, without you having to go to court. If you are not happy with how we or a Mobile Holiday Home Supplier has handled any
complaint, you may want to contact an alternative dispute resolution provider such as the Centre for Effective Dispute Resolution (CEDR), an
independent charity which is approved by the CAA, Chartered Trading Standards Institute, the Gambling Commission and Ofcom to provide
dispute resolution for disputes between customers and businesses. Neither we nor the Mobile Holiday Home Supplier is agreeing to alternative
dispute resolution included using CEDR in this paragraph.
19 US
19.1 Our preferred method of communication is via email
19.2 Our contact details are contact@almafrarentals.com
20 PROVIDER OF A CARAVAN
20.1 You can contact the Mobile Holiday Home Supplier for your Booking using their contact details on their listing on the Website (if provided). We may replace this with an online communications tool in the future, but we’ll let you know on our Website if we do.